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Returns

We accept return requests within 14 days of receipt of your delivery (aka the date your tracking number says the shipment arrived). Please ensure that items need to be  unwashed, undamaged and in their original packaging in the same conditions that you received them to be eligible for a return. Please be delicate when trying on your purchases and watch out for things like deodorant and lotion in order to keep your items in new conditions.
Email us at returns@nightyhouse.in for a return authorization - in your email, please state your order number and the reason for your return. We're just a baby company so we really do take feedback to heart! 

 

Refunds

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will transfer it to your Paytm or Bank Account (Direct Deposit). You can WhatsApp us @ 8754770100 for all refunds.

Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card. Please feel free to mail us at support@nightyhouse.in or WhatsApp us @ 8754770100 if you have any questions on our return / refund policy.

 

Shipping and COD Fees

Any Shipping or COD fees charged against the order will not be refunded back.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank, There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nightyhouse.in

   

Gifts

If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver and he will find out about your return.

 

Return Shipping

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection for a flat fee of Rs.60 Or the customers can directly send the product back to us through a premium courier partner to: 
Nighty House
Attn: Online Orders,
281 J. Nehru Street,
Pondicherry - 605001.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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